Privacy Policy

1Information We Collect

a) Information you provide directly

• Business and contact details: name, company name, designation, phone number, email address, business address
• KYC and verification documents: GST registration, PAN, business registration proof, bank account details, and any other documents required to verify you as a buyer or seller
• Transaction information: material type, grade, quantity, pricing, pickup/delivery details, bid history, and payment details
• Communications: enquiries submitted through our contact form, WhatsApp, phone, or email

b) Information collected automatically

• Device and usage information when you visit our website (IP address, browser type, pages visited, referring URL)
• Cookies or similar technologies used for basic website functionality and analytics

c) Information from third parties

• Verification results from KYC/identity verification service providers
• Payment confirmation details from banking or payment processing partners

2How We Use Your Information

We use the information we collect to:

• Verify your identity and eligibility to trade as a buyer or seller on the Platform
• Facilitate transactions, including quoting, bidding, pickup, delivery, weighbridge verification, invoicing, and payment
• Communicate with you regarding your account, transactions, pricing updates, and platform announcements (including via WhatsApp, where you have opted in)
• Comply with applicable legal, tax (including GST), and regulatory requirements
• Improve and maintain the Platform’s functionality and security
• Investigate and resolve disputes, including weighbridge or quality disputes

3How We Share Your Information

We do not sell your personal or business information to third parties. We may share information:

• With logistics and transport partners, solely as needed to execute pickup and delivery
• With payment processing or banking partners, solely to complete payment to sellers or invoicing to buyers
• With KYC/verification service providers, solely to verify your identity and documentation
• With government or regulatory authorities, where required under applicable law (including GST and tax reporting obligations)
• With professional advisors (auditors, legal counsel), where necessary and under confidentiality obligations

4Data Storage and Security

We take reasonable technical and organizational measures to protect the information you provide from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active, and thereafter for as long as necessary to comply with legal, tax, and accounting obligations, or to resolve disputes.

5Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to our legal and regulatory retention obligations
• Withdraw consent for WhatsApp or promotional communications at any time (this will not affect transaction-related communications necessary to complete an ongoing trade)

To exercise these rights, contact us at hello@metlo.in.

6Cookies

Our website may use cookies to support basic functionality and understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some website functionality.

7Children’s Information

The Platform is intended for business use by verified companies and individuals over the age of 18. We do not knowingly collect information from minors.

8Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Effective Date” above. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

9Grievance Officer / Contact

For any privacy-related questions, concerns, or grievances, you may contact: